Privacy Policy

Privacy Policy
Privacy Statement

We, including all affiliated companies and subsidiaries (hereinafter "vava.com," "we," or "us"), take the protection of your data very seriously. Our goal is to provide you with a positive experience on our website www.vava.com ("Website") while protecting your personal data. Please read this Privacy Statement to learn what information we collect from you and how we use and protect it.

By visiting this Website, you agree to the practices, terms, and conditions described in this Privacy Statement.

Collection and Use of Personal Data

Personal data is information that can directly or indirectly identify you. This also includes anonymous data that is linked to information that can directly or indirectly identify you. Data that has been irreversibly anonymized or aggregated, so that we can no longer identify you—even in combination with other information—is not considered personal data.

Promoting Safety and Security

We adhere to the principles of lawfulness, legitimacy, and transparency, using and processing data only to the extent necessary and for a limited purpose, and implementing technical and organizational measures to protect data security. We use personal data to verify accounts and user activity, as well as to promote safety and security, for example, by combating fraud and investigating suspicious or potentially illegal activities or violations of our Terms of Service or policies. This processing is based on our legitimate interest in ensuring the security of our products and services.

What personal data we collect

Your account information and customer support:

When you fill out forms, register an account on the website, or contact us by phone, email, or social media, you may provide us with information about yourself, including personal data. This includes information you provide when registering on the website, applying for a voucher or warranty extension, registering or returning a product, logging into our services, searching for products, placing an order on the website, participating in discussion forums or other social media features on the website, participating in campaigns, promotions, or surveys, attending training sessions or other events, downloading firmware, software, and apps, or reporting a problem related to the website or our products, or requesting support.

Personal data you provide to us:

This may include your name, address, email address, telephone number, and other contact information, as well as any other information that can be used to personally identify you. Please note that we may use an external payment service provider (e.g., PayPal) to securely process your personal payment information. The credit card information you provide is encrypted and transmitted directly to PayPal. We do not store your credit card information and have no control over PayPal, nor are we responsible for PayPal's collection or use of your data. For more information about how PayPal stores and uses your credit card information, please see PayPal's Privacy Statement.

Device and Technical Information

We automatically collect information when you visit the website, including:

Technical information, including the IP address used to connect your computer or other device to the internet, browser type and version, time zone setting, browser plug-ins and their versions, operating system and platform, and language settings. This information is normally provided by your web browser and is not explicitly requested by us.

Information about your visit to the website, including the full URL clickstream (date and time); products viewed or searched for; page load times; download errors; time spent on certain pages; videos viewed; interactions on the page (e.g., scrolling, clicks, and mouseovers); and methods used to leave the page.

Cookies:

Cookies are small text files that store information in web browsers. They are widely used to store and retrieve identifiers and other information on computers, smartphones, and other devices. We also use other technologies, including data we store in your web browser or on your device, device-related identifiers, and other software, for similar purposes. In this Cookie Policy, we refer to all of these technologies as "cookies." We use cookies to provide, protect, and improve our products and services, such as by personalizing content, delivering and measuring advertising, understanding user behavior, and ensuring a safer user experience. Please note that the cookies we use may vary depending on the websites and services you use.

Information from other sources:

We work closely with third-party service providers who perform services for us (e.g., business partners, technical, payment, and delivery subcontractors, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.

How We Use Your Personal Data

We use the information we collect for various purposes. These purposes correspond to, or are directly related to, the reason you provided the information to us. We use this information for the following purposes:

Providing, improving, and developing our products and services:

We use personal data to provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. This processing is based on our legitimate interest in providing you with products and services and ensuring business continuity. If you participate in a contest or other promotion, we may use the personal data you provide to administer these programs. Some of these activities have additional rules that may contain further information about how we use personal data. We therefore recommend that you read these rules carefully before participating.

Communication with you:

With your prior express consent, we may use your personal data to send you marketing communications about our products and services, to communicate with you regarding your account or transactions, and to inform you about our policies and terms. If you no longer wish to receive marketing emails, please contact us to unsubscribe. We may also use your data to process and respond to your inquiries when you contact us. With your prior express consent, we may share your personal data with third-party partners who may send you marketing communications about their products and services. With your prior express consent, we may also use your personal data to personalize your experience with our products and services, as well as on third-party websites and applications, and to measure the effectiveness of our advertising campaigns.

NOTE: For all of the above uses of your data that require your prior express consent, you may withdraw your consent at any time by contacting us.

Sharing Information

We will never rent or sell your personal information to third parties for marketing purposes. We will only share your personal information with third parties for marketing purposes if you have given us your consent and in accordance with the "Marketing" section below. We share personal information in the following ways:

Within vava.com for data processing or storage.

Within vava.com, including our subsidiaries, affiliates, and business units, which may use your information for the purposes described in this Privacy Policy.

To business partners, service providers, authorized third parties, or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, email communications on our behalf, and providing customer support. For example, when you shop in vava.com stores, vava.com uses a payment service provider to verify your payment card information. Your payment card information is transmitted to the payment service provider and is neither collected nor stored by vava.com. The payment service provider is authorized to use this information solely for authenticating your purchase and for no other purpose. We provide these third parties only with the minimum amount of personal data necessary to complete or perform the requested service or transaction. We do not permit third parties to use your personal data for any purpose other than the one communicated to you.

We share your personal data with service providers, consultants, or other third parties to the extent necessary for negotiating or completing a merger, acquisition, or sale of our assets (in whole or in part). In the event of a merger of vava.com with another company or an acquisition by another company, your personal data will be transferred in full to the successor company.

We share your personal data to comply with applicable law or legal processes (e.g., responding to subpoenas or court orders), to fulfill our reporting obligations to authorities, and to exercise our rights or defend against legal claims.

We share your personal data to protect our rights or the rights of others, e.g., For example, to protect vava.com's trademarks or to investigate violations of vava.com's Terms of Service, legal violations, infringements of intellectual property rights, misuse of the vava.com websites, fraud, or potential threats to personal safety.

In the event of a merger of vava.com with another company or an acquisition by another company, your personal data will be transferred in full to the successor company. In addition, we share aggregated, anonymized information, including usage data of our products, with third parties for various purposes. This includes analyzing trends in home networking and utility usage, demonstrating the compatibility of other providers' products with ours, and generally improving home networks. We have implemented measures to ensure that this information cannot be linked to you and require third parties to store all shared information in anonymized form.

All third parties to whom we share your personal data are bound by confidentiality agreements and may not use it for any other purpose. We will take all reasonable steps to ensure that these third parties adhere to the same data protection principles that apply to the collection of your personal data.

We will ask for your consent, for example, via email, an opt-in box, or by clicking on a corresponding agreement, before we use or share your personal data for any other purpose.

Marketing

You have the right to object to the processing of your personal data for marketing purposes. We will inform you (before collecting your personal data) if we intend to use it for marketing purposes or share it with third parties for marketing purposes.

You always have control over your personal data. Some options will be displayed to you in advance in the form of opt-in notices or consent fields for sending marketing materials or sharing your personal data with third parties.

Disclosure, Storage, Transfer, and Processing of Data

Compliance with Legal Obligations:

Due to mandatory laws of the European Economic Area (EEA) or the country in which the user resides, certain legal acts exist or have existed that entail specific legal obligations. Processing of Personal Data of EEA Residents – As described below, the processing of your personal data, if you are a resident of the European Economic Area (EEA), is legitimized as follows: If we require your consent to process your personal data, this processing is carried out in accordance with Article 6(1) of the General Data Protection Regulation (EU) (“GDPR”).

For the purpose of the proper implementation or application of this Article:

We may share personal data with all of our affiliated companies. In the event of a merger, restructuring, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposal of all or part of our business, including in connection with insolvency or similar proceedings, we may transfer all personal data to the relevant third party. We may also disclose personal data if we believe, in good faith, that it is necessary to protect our rights and pursue legal remedies, enforce our Terms of Service, investigate fraud, or protect our operations or users.

Legal Obligations and Security or Protection of Other Rights

Disclosure of personal data may be required due to legal requirements, court proceedings, litigation, and/or requests from domestic or foreign authorities. We may also disclose personal data if we believe it is necessary or appropriate in the interests of national security, law enforcement, or other matters of public interest.

Accessing and Updating Your Personal Data

We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data we hold about you. You also have the right to restrict or object to the further processing of your personal data at any time. You have the right to receive your personal data in a structured and commonly used format. You can lodge a complaint with the relevant data protection authority regarding the processing of your personal data. To protect your privacy and the security of your personal data, we may request information from you to confirm your identity and your right to access this data, as well as to locate and provide you with the personal data we hold about you. There are instances where applicable laws or regulatory requirements permit or oblige us to refuse to provide or delete some or all of the personal data we hold about you. You can contact us to exercise your rights. We will respond to your request within a reasonable timeframe, but in any case within 30 days.

You can send a request to exercise these rights regarding your personal data by email to privacy@vava.com.

We will respond to your request promptly upon receipt. If you are located in the EEA, this will be within one month of receipt. Should it take longer, we will inform you of this and the reason for the delay. We reserve the right to request proof of identity before we can process your request. If your personal data has been shared with third parties in accordance with this Privacy Policy, we will inform those third parties of any updated information you have provided.

If you are a resident of the EEA, you also have the right to lodge a complaint with the relevant data protection authority if you believe that we have not complied with applicable data protection laws. Please click here for a list of contact details for data protection authorities in the EEA.

Third-Party Websites and Services

When a customer uses a link to a third-party website affiliated with us, we assume no obligation or responsibility for that third party's privacy policy. Our website, products, and services may contain links to, or provide access to, third-party websites, products, and services. We are not responsible for the privacy practices of these third parties, nor for the information or content of their products and services. This Privacy Policy applies solely to data we collect through our products and services. We recommend that you review the privacy policies of third parties before using their websites, products, or services.

Security

We strive to implement reasonable administrative, technical, and physical security measures to protect the information collected by the website. Unfortunately, the transmission of information via the internet is not 100% secure.

Please note: If you are using a computer or device that is also accessible to others, they may be able to access unencrypted personal information. If you do not want your data to be accessible to others, be careful when using public computers or devices, as well as computers or devices that may be accessed by unauthorized users.

We recommend that you take all necessary precautions to protect your personal information while browsing the internet. For example, change your passwords regularly, use a combination of letters and numbers, and ensure you are using a secure browser. Also, be aware that the names you give your Wi-Fi-enabled devices, home networks, and services (also called "usernames") can be recognized by people outside your household. Therefore, do not use personal information in your usernames.

Data Security, Integrity, and Retention

We retain your personal information only for as long as necessary for the purposes for which it was collected, as required for legitimate business purposes as described in this Privacy Policy, or as permitted by law. Once we no longer need your personal information, we will delete it from our systems and records and/or anonymize it so that you can no longer be identified.

To determine the appropriate retention period for personal data, we consider its scope, nature, and sensitivity; the potential risk of harm from unauthorized use or disclosure; the purposes of processing and whether those purposes can be achieved through other means; and applicable legal requirements.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect new technologies, industry practices, and regulatory requirements. Your continued use of our products and services after the Privacy Policy becomes effective constitutes your acceptance of the revised version. If you do not agree to the revised Privacy Policy, please discontinue using our products and services and contact us to close any account you may have created.

Contact

If you have any questions or comments regarding data protection in this Privacy Policy, please contact us at privacy@vava.com.

If you have any complaints or concerns regarding this Privacy Policy, please contact us at the email address above. We take all complaints about violations of data protection laws seriously. Someone from vava.com will review your complaint and respond to you within a reasonable timeframe.